MTN explains why service was disrupted on Saturday.

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MTN Nigeria has verified that subscribers had trouble connecting to the network on Saturday, October 9th, 2021 in the afternoon.

The interruption was caused by a breakdown in the core network, which impacted voice and data services, according to the telecommunications behemoths.

“MTN’s technical staff was able to resolve the issue in less than five hours, restoring service and allowing consumers to reconnect with one another.” Furthermore, time-limited subscriptions are being extended to guarantee that the full value of the subscription is realized.

Commenting on the service disruption, MTN CEO Olutokun Toriola said: “I want to apologise to all the customers that were affected by Saturday’s service outage. Our primary mission is to bring you the benefits of a modern connected life, and notwithstanding this unfortunate event, our commitment to providing the reliable service you’ve come to expect over the past twenty years remains unshaken.

“I want to reassure all our stakeholders that our network team is working closely with our network partners Ericsson and Cisco to ensure that the reasons for the disruption are fully investigated, and appropriate action is taken to enhance the resilience of affected systems.”

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